Terms & Conditions:

Shepherd Hydraulics is a trading style of Shepherd Hydraulics & Pneumatics Ltd, Reg. No. 3101541, whose Registered Office is Unit E, Salcombe Court, Salcombe Road, Meadow Lane Industrial Estate, Alfreton, Derbyshire DE55 7EG.

Shepherd Hydraulics Terms & Conditions of Sale


The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a Shepherd Hydraulics director. Reference herein to goods shall include all goods and services sold to you.



All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided.



Any performance details given by us are based upon our experience and are such as we expect to obtain on test. We accept no liability for any failure to achieve stated performance figures unless the performance data has been confirmed in writing by a Shepherd Hydraulics director. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.



Any times quoted for despatch are from the receipt by Shepherd Hydraulics (GMT), and upon receipt of cleared payments. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods it is your responsibility to collect these goods within 3 working days. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.



For your protection and for our training purposes please note your call may be monitored and recorded.



It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, loss in transit or late delivery must be made within 5 days of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note/power pad should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly. All replacements will be charged until investigations have been carried out.



If non-stock items are ordered, Shepherd Hydraulics will ship once the entire order is ready for delivery. If you would prefer to receive stock items immediately followed by back ordered items, a second carriage charge will be applied. Availability of next day service depends on exact location of destination.

Shepherd Hydraulics reserves the right to provide a different service for palletised orders and/or orders over 25kg in weight which will take 1 additional working day to deliver (additional charges may be applicable). Next day deliveries will be made up until 6pm. Product restrictions: NO liquids, NO gases, NO pressurised containers, NO flammable accelerants. Direct deliveries may incur additional carriage charges. Any times quoted for despatch are from the receipt by Shepherd Hydraulics of an order to proceed. Elapsed times of despatch are submitted without liability for delay, however occasioned, but every effort will be made to achieve them. The transportation rates and services offered by FedEx Express may be amended, modified or discontinued by FedEx Express at any time with or without notice.

They may also vary depending upon the point of or time of collection or delivery, shipment size or weight or commodity type.

Shepherd Hydraulics are not responsible for paying import duties.



Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are collected as arranged by Customer Services to the following address:

Shepherd Hydraulics, Unit E, Salcombe Court, Salcombe Road, Meadow Lane Industrial Estate, Alfreton, Derbyshire DE55 7EG.

All goods must be adequately packaged. Carriage will be organised by Shepherd Hydraulics. Customer MUST keep a copy of the FedEx proof of collection reference. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.



You are specifically required to examine the goods and any query relating to the delivery must be notified within 5 days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 5 days of the date of invoice. No credits will be raised outside of this time period.



Requests by you to return catalogue goods to us will be accepted subject to a handling charge of £10 if all of the following criteria are met:

a. the goods are unused and are sourced from the Shepherd Hydraulics catalogue;

b. the goods are in a resalable condition;

c. the goods were invoiced within 15 days of the date of return;

d. the return must include a Shepherd Hydraulics Order Number

e. Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included

f. Single line/order returns of less than £25 will not be processed


Handling charges will be levied as follows: goods invoiced within 15 days of the date of return will be subject to a £10 handling charge. All goods must be adequately packed ready to be returned. Contact Shepherd Hydraulics on 01773 606059, with your Order Number, details of the item to be returned and the address it is to be collected from, and a pick up will be arranged. A delivery label will be emailed to you which will need to be printed out and attached to the box, with any old delivery labels removed. 

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Unauthorised returns will not be accepted.

Shepherd Hydraulics is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the Shepherd Hydraulics catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.



If you wish to cancel an item on back order, you must request a Cancellation Number from the operator. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Stock items can only be cancelled if the order has not been processed by the Distribution Centre. If the goods are shipped, handling and returns charges will apply.



The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.



All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service advised. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation. All web orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.



When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.



All goods supplied by us to you remain the property of Shepherd Hydraulics until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue.



In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming the goods.



Payment terms must be strictly adhered to. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations, we are unable to accept cash payments of the equivalent of £15,000 for any single transaction.

Shepherd Hydraulics and Pneumatics Ltd is a company registered in England and Wales. Registered number 3101541. Registered office: Unit E, Salcombe Court, Salcombe Road, Meadow Lane Industrial Estate, Alfreton, Derbyshire DE55 7EG.

Shepherd Hydraulics owns full copyright in respect of this catalogue and its whole or partial reproduction without Shepherd Hydraulics’s prior written consent is strictly prohibited.