Frequently Asked Questions
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Where can I find technical data sheets?
Technical information can be found when browsing products at the top of the relevant module.
Contact enquiries@shepherd-hydraulics.com for further information.
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How do I send an order to an alternate delivery address?
On the Delivery Address page during checkout, you have the facility to 'Add New Address', simply fill out the relevant fields and click 'Deliver to Address'.
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What is the criteria for returning items?
Please refer to our terms & conditions page.
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Who do I contact to resolve problems with the web site, e.g. connection/navigation?
Please contact enquiries@shepherd-hydraulics.com for immediate assistance.
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Who do I speak to if I have a problem with my order?
Please contact enquiries@shepherd-hydraulics.com.
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How do I log a complaint?
You are specifically required to examine the goods and any query relating to the delivery must be notified within 4 days of receipt. Please view our terms and conditions relating to raising a complaint with Shepherd Hydraulics & Pneumatics Ltd.
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Am I able to amend/cancel my order once it's submitted?
Once 'submit order' is clicked, your order is sent immediately to our Distribution Centre to process for delivery. If you need to amend or cancel an order, please contact us as soon as possible. Whilst we cannot guarantee that the order will be amended, we will do everything in our power make the change you request.
If you wish to cancel an item on back order, you must request a Cancellation Number from enquiries@shepherd-hydraulics.com. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, non-catalogue items which are donated with an N in the shopping basket are non-cancellable and non-returnable.
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Can I collect my goods?
Items can be collected from our Trade Counter at:
Unit E, Salcombe Court, Salcombe Road
Meadow Lane Industrial Estate
Alfreton, Derbyshire DE55 7EG
Please contact us before travelling to ensure we have the item you require in stock at that location.
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How long following purchase can I return faulty items?
Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly. Please see full terms and conditions for procedure.